Terms & Conditions

To ensure the highest level of service and care for all clients, The Dog Shop kindly asks that all customers read and agree to the following Terms & Conditions before booking an appointment.

Appointments & Cancellations

  • We operate on a strict 7-day cancellation policy. If you need to cancel or reschedule your appointment, please provide at least 7 days' notice.
  • Cancellations made within 7 days of the appointment may be subject to a cancellation fee.
  • No-shows (failure to attend without notice) will incur a full appointment charge and must be paid before any future bookings can be made.
  • Repeat no-shows may result in refusal of future appointments.

Payments

  • Payment is due on the day of your appointment.
  • We accept cash or a secure payment link sent directly to your phone or email.
  • No payment, no re-booking — payment must be received in full on the same day as your appointment to secure any future bookings.

Flea & Tick Policy

  • If your dog is found to have fleas or ticks during the grooming session, an additional charge of £10–£15 will be added to cover deep cleaning and salon disinfection.
  • If an active infestation is discovered, the groom may need to be stopped for the welfare of your dog and hygiene of the salon.
  • Please ensure your dog is regularly treated for fleas and ticks before their appointment.

Health & Behaviour

  • Please inform us of any health conditions, skin sensitivities, or behavioural issues before your appointment so we can tailor the groom to your dog's needs safely and comfortably.
  • For safety reasons, we reserve the right to refuse or stop a groom if a dog becomes severely stressed or aggressive.

Late Arrivals

  • Please arrive on time for your appointment. Arrivals more than 15 minutes late may need to be rescheduled, and a late fee may apply.

Photography & Promotional Use

  • We occasionally take before and after photos of dogs for social media, marketing, and promotional purposes.
  • By booking with The Dog Shop, you give permission for your dog's image to be used online or in promotional materials.
  • If you prefer your dog not to be photographed, please let us know at drop-off, and we'll ensure no images are taken or shared.

Thank you for choosing The Dog Shop

We look forward to pampering your furry friend!